Titan Urban Transportation
Director of Expansion
San Francisco Bay Area | Mar 2017 - Jun 2018
Nick's Work at Titan Urban Transportation
During my tenure at Titan Urban Transportation, I played a pivotal role in driving the company's growth and ensuring operational excellence. My contributions and achievements included:
Strategic Market Launches
Successfully spearheaded the expansion into three major markets, including San Francisco, Austin, and Los Angeles. My responsibilities encompassed scouting suitable office and lot spaces, recruiting adept drivers, fostering local partnerships, and refining ride logistics to ensure efficiency.
Team Management & Training
Oversaw a dedicated remote team of over 10 individuals, ranging from customer support staff to brand ambassadors. I emphasized premium service levels, implementing training programs for both domestic and international teams.
Collaborated closely with the CTO in mapping out the app and online portal's logic flow, functionality, and design. Additionally, coordinated comprehensive beta testing processes, both internally and externally, ensuring the seamless functionality of our digital touchpoints.
Pioneered the deployment and migration to a cloud-based booking and communication system. This strategic move resulted in an impressive cost savings of over 80%, streamlining operations and improving overall efficiency.
Demonstrated acumen in brokering significant contracts, notably with Fortune 500 companies, further solidifying the company's standing in the urban transportation sector.
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